Shipping Methods: We offer several shipping methods, including standard, expedited, and express options. You can select your preferred shipping method at checkout.
Shipping Costs: Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. The total shipping cost will be displayed during the checkout process.
Shipping Areas: We ship to a wide range of domestic and international locations. If we are unable to deliver to your location, we will notify you and offer alternative options.
2. Delivery Times
Domestic Orders: Orders within Melbourne, Australia typically arrive within [X] to [Y] business days from the date of shipment. Delivery times may vary based on the shipping method selected and your location.
International Orders: International orders generally arrive within [X] to [Y] business days. Delivery times may be affected by customs processing and other factors beyond our control.
3. Order Processing
Processing Time: Orders are usually processed within [X] business days. Orders placed on weekends or holidays will be processed on the next business day.
Backorders: If an item is out of stock or on backorder, we will notify you and provide an estimated restock date. You may choose to wait for the item or cancel your order.
4. Shipping Issues
Lost or Damaged Shipments: If your order is lost or damaged during shipping, please contact us as soon as possible. We will work with the carrier to resolve the issue and arrange for a replacement or refund if necessary.
Incorrect Addresses: It is your responsibility to provide accurate shipping information. We are not liable for delays or non-delivery due to incorrect or incomplete addresses provided by you.
5. Contact Us
For questions or issues related to shipping, please contact our customer service team at [Email Address] or [Phone Number]. We are here to assist you with any concerns regarding your order.
