Return Eligibility: Items may be returned within [X] days of delivery. Returns are accepted for items that are in their original condition, including packaging, tags, and accessories. Some exclusions apply, including personalized or custom items.
Return Process: To return an item, contact our customer service team to request a return authorization. Provide your order number and the reason for the return. Follow the instructions provided for returning the item to us.
2. Refunds
Refund Processing: Once we receive the returned item, we will inspect it to ensure it meets our return criteria. Refunds will be processed within [X] business days and issued to the original payment method used for the purchase.
Non-Refundable Costs: Shipping costs and any additional fees are non-refundable. You are responsible for return shipping costs unless the return is due to a mistake on our part or a defective item.
3. Exchanges
Exchange Policy: Exchanges are subject to availability. If you wish to exchange an item, please contact us to arrange the exchange and follow the return instructions. We will process the exchange as soon as we receive the returned item.
4. Defective or Incorrect Items
Reporting Issues: If you receive a defective or incorrect item, please contact us within [X] days of receipt. Provide details of the issue and, if applicable, photos of the defective or incorrect item. We will provide instructions for returning the item and arrange for a replacement or refund.
5. Contact Us
For any questions about our return policy or to initiate a return, please contact our customer service team at [Email Address] or [Phone Number]. We are committed to ensuring your satisfaction with our products.
